You will find that the people at the Remington Custom Shop Division at Dakota Arms are great to deal with and are much more attentive than the last group that ran it in Ilion. Probably knowing the fait of their company and location, there were not focused on Customer Service.
One advantage I found in my last custom shop purchase (a 40X action) was that although when the transfer happened, Remington shipped the barrel making equipment to Dakota, no one was experienced at barrel making nor wanted to do that. Not sure what they are doing now, while they were building my last purchase they asked if I would MIND if the used a Krieger Barrel instead of a Remington Barrel. I was happy with that turn of events and extremely happy with the end rifle.
Let me know if you need any of the contact information for them.