Last week I recieved my first order from Midway, a set of dial calipers. I opened the case and much to my disapointment the slide lock screw was bent like an "s". The compressed threads were right at the top of the assembly, so you could screw it down just enough to hold a reading. The rest of the caliper was in great shape and worked fine. Knowing that the srew was weakened and having paid for a new product, I wanted a caliper in new condition. I contacted Midway's customer service to see if I could get another screw or swap out the whole unit for a new one. They told me that they had a brand new one being mailed to me that afternoon and to keep the other one or throw it away if it did not work. Two thumbs up for Midway's Customer Service! Their staff is also very friendly and helpful on the phone.